Attendance Policy
Punctuality: Clients are expected to arrive on time for scheduled sessions. Sessions will start promptly at the agreed-upon time, and if the client arrives late, the session will end at the originally scheduled time.
Active Participation: Clients are encouraged to be fully engaged during the session, with relevant questions and discussion to ensure that they maximize the value of each session.
Preparation: Clients should come prepared to discuss specific challenges or goals and have any necessary materials, such as reports or notes, ready for the session.
Rescheduling: Clients are encouraged to reschedule in advance if they cannot attend a session. Advance notice of at least 48 hours is ideal and subject to availability.
Cancellation Policy
24-Hour Notice: Clients should notify the coach at least 24 hours before a session if they need to cancel.
No-Show: If a client misses a session without providing any notice, they will not be eligible for another session.
Emergency Cancellations: In cases of emergencies or extenuating circumstances, clients can request a rescheduling of the session without penalty, provided they notify the coach as soon as possible.
Rescheduling Policy
One-Time Rescheduling: Clients may reschedule their session once without penalty, provided at least 48 hours notice is given.
Repeated Rescheduling: If clients repeatedly reschedule sessions (more than 2 times within a set period), they may be asked to take a break of 30 days.